Customs Logistics in Fernetti: Delivering Success for Italian Design

Discover how Customs Support Italy is transforming border operations at Fernetti through a high-tech blend of AI and local expertise.

By autumn 2025, the steady flow of goods across the Serbian-Italian border had become a daily logistical challenge for the furniture sector. The primary objective is to deliver sofas, beds, and wardrobes to thousands of households across Italy, maintaining the value-for-money that defined the country’s leading furniture retailer – now a dominant force in the Italian mass market.

Behind this massive logistical undertaking is a Swiss-founded global freight forwarder with heritage dating back to the late 1800s. But when routes tighten and red tape thickens, even a global player needs a local ally with deep-rooted customs knowledge. This is where Customs Support Italy makes the difference.

The Gorizia Gridlock: Logistics Under Pressure

2025 proved to be a challenging year for trade flows from Eastern Europe. The sudden closure of the Gorizia motorway turned the Fernetti terminal in Trieste into a strategic bottleneck- the only viable entry point for Serbian-made goods into the EU. Almost overnight, Fernetti became a flashpoint for congestion, with wait times threatening to spiral out of control.

 Customs Support Italy’s long-standing partner, the Swiss logistics leader, faced a critical challenge: rerouting thousands of tonnes of cargo through an already saturated crossing. The volume of clearance requests hit the desks of our experts with unprecedented force.

What began as a steady flow in April surged into a vertical spike by autumn. With no prior warning, Customs Support Italy had to scale operations rapidly to handle an average of 90 lorries per week – processing up to 15 vehicles in just a few hours to keep national distribution lines moving.

Customs 4.0: Where AI Meets Human Intelligence

Handling this scale of traffic requires surgical precision. As drivers reached Fernetti, our on-site team acted as a direct hub for document collection and digital transmission. At this stage, our SmartAssist AI technology took over, automating repetitive tasks to accelerate the filing process.

By leveraging AI, our specialists could focus their “Real Intelligence” on the most complex aspects of the 1,600 customs declarations processed for the client in 2025. This seamless synergy between our Trieste operations and the La Spezia customs department showcased the power of our nationwide network.

Reliability as a Strategic Asset

Customs Support Italy’s role went far beyond paperwork. Our true value lay in providing operational continuity and financial stability in a volatile environment, ensuring a predictable, “business-as-usual” flow for the client.

This reliability operates on two levels: technical precision in customs law and the organisational robustness to absorb supply chain shocks. This integrated model allows our most structured clients to offload logistical complexity entirely, trusting us to manage the friction of international trade.

Despite the pressure at the terminal, the goods never stopped moving. This efficiency has further cemented a partnership built on tangible results and mutual trust.

Leading the Evolution of Trade

Adaptability is what separates a mere vendor from a strategic partner. Through cross-branch collaboration and cutting-edge digital integration, Customs Support Italy turned a potential logistical crisis into a success story.

In a fast-paced global market, precision is the only path to success. The Fernetti case is a prime example of how the right customs expertise can be the difference between a costly delay and a perfectly timed delivery.

Ready to streamline your import-export operations with a partner you can trust? Contact the Customs Support Italy team today.