CustomsTech Joins the Digital Transformation in Logistics Conversation
As the title sponsor of the Digital Transformation in Logistics conference in Birmingham on 21 October, Customs Support Group (CSG) is proud to share how we are embracing technology to enhance both the employee experience and client service across our European operations.
In this article, Amanda Fraser, Senior HR Manager at CSG, reflects on our journey towards digital transformation and the strategic initiatives shaping the future of customs clearance.
Empowering Our People Through Technology
At Customs Support Group, we believe that digital transformation begins with people. Our commitment to upskilling is central to ensuring compliance and driving performance. Through regular town hall meetings and feedback sessions, we’ve created a culture of transparency and responsiveness, where employee voices are heard and acted upon through our “you said, we did” approach.
We’ve invested in training across key areas such as electronic data interchange (EDI), digital workflows, and environmental, social and governance (ESG) workstreams. These efforts are preparing our teams for the next evolution in customs expertise – what we call the “declarant of the future.”
This concept recognises that while artificial intelligence is reshaping logistics, real intelligence, – our people’s deep customs knowledge – remains the critical link between regulatory complexity and digital efficiency.
The logistics sector is undergoing rapid change, and with it comes a growing demand for specialist skills. At CSG, we’re addressing this challenge head-on. The rise of AI and automation is transforming job roles, and we’re ensuring our workforce remains agile and future-ready.
Factors such as Brexit, the pandemic, and shifting demographics have contributed to a skills shortage across the industry. By investing in training and development, we’re not only closing this gap but also creating opportunities for career growth and innovation.
Our teams at CSG are not just adapting to digital transformation, they’re driving it. As early adopters, our customs professionals are building the tools and systems that will define the future of customs clearance.
When employers see Customs Support Group on a CV, they know they’re hiring individuals who helped shape CustomsTech, our proprietary digital customs and reporting solutions. These innovations are setting new standards for operational efficiency and compliance across the UK and Europe.
Staying Ahead in a Connected Supply Chain
As we take part in the Digital Transformation in Logistics conference today, Customs Support Group is proud to be in the room with fellow industry leaders, discussing how technology is reshaping the logistics landscape. Our presence here is not just about participation, it’s about leadership.
We’re keeping CustomsTech at the forefront of logistics conversations, ensuring our digital customs solutions continue to evolve in line with market needs. By engaging directly with peers and policymakers, we’re helping shape the future of customs clearance and supply chain connectivity.
This commitment is further reinforced by the launch of the Customs Support Group Industry Advisory Board (IAB), a strategic initiative that brings together top customs experts from across Europe to guide innovation, influence policy, and strengthen our role as a thought leader in global trade. The IAB ensures we remain not only informed but influential, staying in the rooms where decisions are made and futures are shaped.
At CSG, we don’t just follow the transformation – we lead it. Contact one of our team members today to learn more about how our digital mindset can support you.
