Manager CRM and Sales Excellence

Manager CRM and Sales Excellence

Location: Rotterdam | The Netherlands


Customs Support Group is looking for driven Manager CRM and Sales Excellence to successfully deliver the CRM roadmap and sales effectiveness improvements across the international CSG organization.

Responsibilities and activities

  • Lead the implementation and continued rollout and establishment of the chosen CRM platform, processes and concepts across the CSG countries, working closely with country organizations ensuring successful implementation and adoption
  • Lead and execute international sales effectiveness initiatives and projects on marketing & sales processes, organization, tooling and information
  • Build relations and liaise with regional and other stakeholders to understand needs and requirements, encourage adoption and participation, and ensure value creation
  • Lead the execution of the CRM roadmap, responsible for the CRM solution
  • Key contact for the CRM supplier and implementation partner
  • Project manage cross-functional teams delivering new CRM country/entity roll-outs and functional releases
  • Deliver and manage release planning and rollout planning
  • Promote CRM, act as a champion
  • Establish and manage the CRM support model and governance serving as key contact for change requests, support and questions on CRM, driving continuous review and ongoing development of the solution
  • Coordinate local key user support on configuring local settings (e.g. picklist values and other country-specific fields) in the CRM system, develop local reports/list views, local user administration
  • Develop CRM manual and training, guiding and supporting materials and deliver training support
  • Safeguard and monitor the pan-European CRM business and functional blueprint 


  • Master degree preferably in Business or Marketing
  • >5 years experience in implementing and leading CRM in a commercial environment
  • Able to manage complex projects/programs
  • Excellent technical knowledge of CRM set-up
  • B2B commercial experience in sales, marketing, sales support and/or sales management
  • Strong in stakeholder management
  • Excellent organizational and planning skills
  • Good understanding of Microsoft Office applications
  • Willingness to travel
  • Flexible approach to working conditions and hours
  • Fluent in English, other languages an advantage
  • Customer-focused, accountable/integer, good communication skills, analytical, team player, enthusiastic and energetic, high-performance drive

Reporting line

  • Reports into the Group CCO


Interested in applying?

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If you would like to apply for a job or would like more information, please contact us:

Jaylene Matser
Corporate Recruiter

Phone number: +31 (0)6 34268975

Acquisition as a result of this vacancy is not appreciated.