Fast and compliant import clearance

Let one of our 1.000+ customs specialists across Europe to assist in every step of the import customs clearance process.

  • Fast and accurate import services
  • EU-wide customs coverage
  • 100% neutral import consultancy
  • Online and real-time insight in your customs clearance process

Challenges of import clearance

One of the most important obligations, when importing from a non-European Union country to an EU member state, is to clear the goods through customs at the border or arrival location of the importer. For this, the importer or his customs broker has to make an import declaration and submit it electronically to customs authorities in order to be able to pay any applicable import duties, VAT, excise, and other levies. As a result, the goods are released for free circulation in the EU.

You can make and submit an import declaration yourself or through a logistics partner, but this process can be complicated. Firstly,  because customs authorities in every Member State have a different electronic platform for making and submitting import declarations, and secondly because changes in laws and regulations can be time consuming to keep track of and can lead to errors. This complexity can result in delays and heavy fines. Increase your efficiency and contact us for import customs clearance support.

Our import customs services

We have the experience, expertise, locations, and staff to help you clear your goods on time and at all times, regardless of the port of entry. You can rest assured that your goods to be imported into the EU are efficiently and professionally cleared, wherever, whenever, and however, they arrive.

    Import 2

    Backed by 1.000+ customs import experts and our advanced technology, our core import customs clearance services include the following:

    • Preparation, organisation, submission of import declarations and customs release of goods to customs in each Member State where we are located
    • Determination of import duties, taxes (VAT) and payment facilitation to the EU member state
    • Request for refund of, for example, incorrectly paid import duties and processing of claims
    • Liaising with other government departments
    • Analysing customs compliance risks
    • Support and coordination of physical inspections, together with customs related authorities
    • Advise on the correct use of HS code
    • Issuing of certificates of origin
    • Advise on customs import duties 

    What are the advantages of Customs Support as your import broker?

    Fast and accurate

    Fast and accurate

    We provide you fast and accurate import customs clearance in multiple countries

    Strict compliance

    Strict compliance

    We make sure you comply with regulations to mitigate customs-related risk and exposure

    Qualified professionals

    Qualified professionals

    Our highly skilled professionals provide expert customs advice to optimise management of the import duties and help you save costs


    Online and real-time control

    Online and real-time monitoring

    Real-time compliance and financial dashboards to manage client portfolio

    EU-wide coverage

    EU-wide coverage

    We have offices in 11 European countries but thanks to our network of trusted partners we have EU-wide coverage

    Innovation & digitalisation

    Innovation & digitalisation 

    We use advanced IT-tools for customs declarations and customs data exchange to speed up the submission process and increase accuracy

    Import 3

    Documents needed for import customs clearance service

    The documents needed for your order(s) can vary per country. Make sure you know what information is required for doing business with us.

    Frequently Asked Questions

    What is import customs clearance?

    Import customs clearance is a necessary procedure before goods can be imported internationally. After customs clearance, goods are in free circulation and can be handled accordingly.

    What does an import customs broker do?

    The import customs broker clears the to be imported goods on behalf of the importer.

    How much does it cost to hire an import customs broker?

    The price of an import declaration depends among others on:

    - The complexity of the declaration

    - The frequency of the shipments

    - The number of different products (HS codes)

    The price range for import declarations per shipment can vary from €40 to €100.

    What information is needed for import customs clearance service?

    In order to clear to be imported goods quickly and accurately we need the following documents from our clients:

    - Order form import declaration

    - Agreement direct representation

    - Agreement fiscal representation, when applicable

    - Recent copy of chamber of commerce

    - Copy ID of authorized person according to chamber of commerce

    - Copy previous customs number

    - Packing list

    Commercial invoice (preferably in PDF or CSV format) including: 

    - Commodity codes & number and weights per commodity code

    - Number and weights per commodity code

    Import Graphic

    Related Customs Services

    Importing goods after Brexit

    For 2 years we have been successfully helping our customers to prepare their imports after Brexit. Our Brexit import specialists are always up-to-date with the latest customs regulations and are happy to support you with Brexit customs procedures.

    Brexit Home

    Find your nearest location where Customs Support can assist you

    We have a strong and strategic presence in Europe, close to clients, harbours, airports, borders, customs offices and logistics hubs in The Netherlands, Germany, Belgium, France, Poland, the United Kingdom, Ireland, Italy, Finland, Sweden and Switzerland.

    Customs News and Updates

    Mirjam Verbeek
    Get in touch for your customs clearance service offer
    One of our highly skilled customs specialists will follow up on your request within 24 hours!