As our organisation strives to achieve transparency and a high level of business ethics, our
whistleblowing service offers a possibility to alert the organisation about suspicions of
misconduct in a confidential way. It is an important tool for reducing risks and maintaining
trust in our operations by enabling us to detect and act on possible misconduct at an early
stage. Whistleblowing can be done openly or anonymously.
When to blow the whistle?
The whistleblowing service can be used to alert us about serious risks of wrongdoing affecting people, our organisation, the society or the environment. Reported issues include criminal offences, irregularities and violations or other actions in
breach of EU or national laws within a work-related context, for example:
- Corruption and financial irregularities; for example, bribes, unfair competition, money laundering, fraud, conflict of interest
- Health and safety violations; for example, workplace health and safety, product safety, serious discrimination and harassments that are against the law
- Environmental violations; for example, illegal treatment of hazardous waste
- Privacy violations; for example, improper use of personal data
Employees are asked to contact their supervisor or manager for issues relating to dissatisfaction in the workplace or related matters, as these issues cannot be investigated in the scope of whistleblowing.
A person who blows the whistle does not need to have firm evidence for expressing a suspicion. However, deliberate reporting of false or malicious information is forbidden. Abuse of the whistleblowing service is a serious disciplinary offence.
How to blow the whistle?
There are different ways to raise a concern:
Report directly to Customs Support Group
- Contact a supervisor or manager within our organisation.
- Contact Nicolas Collart (International Customs & Compliance Officer)
Anonymous or confidential messaging
- Through the whistleblower reporting channel to the whistleblowing team:
- Reporting to an external channel maintained by competent authority
Whistleblowing - FAQ
Yes, this policy applies to all CSG entities irrespective of where those entities are established (EU and not EU). For CSG entities established in the European Union this policy is governed by the EU Whistleblowing Directive (Directive (EU) 2019/1937 on the Protection of Persons Who Report Breaches of Union Law) which entered into force on 16 December 2019. For CSG entities established outside the EU local regulation and law may apply and this depending if such exist.
You can download the full documented Whistleblowing Company policy here.
A person expressing genuine suspicion or misgiving according to these guidelines will not be at risk of losing their job or suffering any form of sanctions or personal disadvantages as a result. It does not matter if the whistleblower is mistaken, provided that he or she is acting in good faith.
Subject to considerations of the privacy of those against whom allegations have been made, and any other issues of confidentiality, a whistleblower will be kept informed of the outcomes of the investigation into the allegations.
In cases of alleged criminal offences, the non-anonymous whistleblower will be informed that his/her identity may need to be disclosed during judicial proceedings.