CSG has expanded its presence in Poland and the United Kingdom through the acquisition of leading Polish customs broker Rusak Business Services and it’s branch – Rusak East. This move broadens Customs Support’s service range in Eastern Europe, offering clients greater access to efficient, digitalised, and automated customs solutions. The acquisition aims to deliver added value to existing clients while retaining Rusak’s experienced management and staff, fostering continued growth for both organisations.
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About Rusak Business Services and Rusak East (Rusak)
Founded in 1990, Rusak is a trusted leader in the Polish customs sector, known for its nationwide network, expert team, and innovative business structure. Operating from over 20 locations across Poland—including major cities like Warsaw, Łódź, Kraków, and key ports and airports in Gdańsk, Gdynia, and Wrocław—Rusak ensures comprehensive national coverage, with additional border offices in Świecko, Dorohusk, and Korczowa.
With over 30 years of experience, Rusak delivers efficient and compliant customs solutions, confirmed by AEO certification and a range of authorisations enabling simplified procedures. Its advanced systems allow remote customs clearance and seamless service across Poland and the UK, offering clients bonded and tax warehouses as well as dedicated simplified procedure sites.
Rusak East sp. z o.o. – a limited liability company incorporated under the laws of Poland, with its registered office in Warsaw, address: Odlewnicza 6, 03-231 Warsaw, registered with register of entrepreneurs of the National Court Register, maintained by the District Court for the Capital City of Warsaw in Warsaw, XIV Commercial Division of the National Court Register, under number 0000177966, REGON (Statistical Number): 350272919, Tax Identification Number: 6770079584
About Customs Support Group (CSG)
CSG is the leading European provider of customs and trade solutions, facilitating seamless cross-border operations through cutting-edge digital innovations and unmatched industry expertise.
With a presence in all major European strategic locations and the most comprehensive service offering in the market, we deliver unparalleled value to our customers by enhancing their operational efficiency, optimising duties and costs, ensuring regulatory compliance, and safeguarding their brand reputation amidst the ever-changing complexity of the customs landscape.
Backed by a team of over 1700 dedicated customs professionals, we ensure our clients’ goods can cross borders with minimal risk and maximum efficiency without hassle or delay.
Our Offices:
Customs Support Kroczowa
Drogowe Przejście Graniczne Korczowa (Road Border Crossing Korczowa)
37-552 Korczowa
tel.: +48 166 284 430
e-mail: operations-korczowa@customssupport.com
Customs Support Kraków
ul. Nad Drwiną 10
30-741 Kraków
tel.:+48 124 152 358
e-mail: operations-krakow@customssupport.com
100+
Offices in Strategic Locations
14
European Markets
1700+
Industry Experts
25+
Years of Experience
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Service Portfolio
Import / Export / Transit Declaration Services
- Preparation, Validation and Submission of Import, Export and Transit Documentation
- Validation of Import Goods Harmonised System (HS) Codes
- Coordination of Physical Inspections
- Management of Phytosanitary Certification Requests
- Handling of Excise Declarations
- Facilitation of Other Specialised Declarations (ATA, Carnet, etc.)
- Simplified Customs Procedures (SCDP)
- Licence, Certification & Authorisation Support:
- Import/Export Licence
- AEO Certificate (Authorised Economic Operator)
- IPR/OPR Licence (Inward / Outward Processing Relief)
- Bonded Warehouse Licence
- Excise Warehouse Licence
- Consignee Status Authorisation
- Simplified Procedure Authorisation
- Temporary Admission Authorisation
- End-Use Relief Authorisation
- Deferment Account Application
- Customs Guarantee Optimisation
- Fiscal Representation
- Goods Classification (HS-Code) & Provision of Binding Tariff Information (BTI)
- Defining Product Origin & Value (BOI, CVA)
- Duty Management & Optimisation
- Simplified Declaration Procedures
- Facilitating Customs Bonded Warehouses
- Duty Relief Provision (Inward/Outward Processing Relief)
- Duty Amendment & Dispute Process Support
- Excise Duty Management
- Duty & VAT Advisory
- Operating Deferment Accounts
- Legislation & Trade Impact Updates
- Compliance Insight & Advisory
- Environmental and ESG Compliance
- Legislative Reporting
- CBAM
- Deforestation (EUDR)
- Export Control & Dual Use Compliance
- Sanctions & Embargo Compliance
- Data Insight Reporting:
- Duties & Taxes Data Reporting
- Track & Trace Customs Status Events
- Risk & Non-Release Data
- Tailor-Made Data Reports
- Intrastat Reporting
- Tailor-Made Customs Solution Design
- Training & Education
- Customs Assessment Quick Scan
- Consulting
- Customs Authorities Audit Support
- Full or Partial Outsourcing of Customs Activities
- On-site or Off-site Support
- White Label Solutions
- Peak Season Support
- Interim Management
- Centralised Service across Europe
- Management of Third-Party Customs Brokers