Privacy statement

Customs Support is committed to protecting and respecting your privacy. This policy, together with our cookie policy and any other documents referred to in it), sets out the basis on which any personal information that we collect about you will be processed. Reference to Customs Support, or ‘we’ / ‘our’ / ‘us’, should be taken to include reference to all subsidiaries of Customs Support practicing in the UK and overseas. 

This policy applies to all personal information we collect when you interact with us, including when you engage our customs or other services, when we refer work to you or you refer work to us, when you make an enquiry or request information from us or as a result of your relationship with our staff. This policy also applies to information we collect through your use of this website and any other online service created or hosted by us on which the privacy policy appears.  

Please read the following carefully to understand how we will treat your personal information. 

About us 

Customs Support (‘we’ / ‘our’ / ‘us’) places a special emphasis on the importance of data protection. We therefore take your privacy very seriously and process your personal data in accordance with applicable data protection law. 

This privacy notice is issued on behalf of all the entities that are part of the Customs support Group. Unless we inform you otherwise, the relevant entity processing and controlling your data will be Customs Support Group B.V. 

What information we collect and how we will use it 

We collect personal information so that we can operate effectively and provide you with the best possible service. The information we collect depends on how you interact with our website and how you use our services. It also depends on the choices you make, for example the website functions you use and your privacy settings. You may choose not to provide certain information but if you do, and that information is necessary to provide a particular feature, then you may not be able to use that feature. We will only use your personal information where we have a lawful basis to do so. 

The following types of information include: 

  • Identity information includes name, title, nationality, position, company or organisation and user log-ins. 
  • Contact information includes postal addresses, email addresses and telephone numbers. 
  • Financial information includes bank account details, payment information, mortgage information, personal financial details and insurance information 
  • Employment information includes employment history, National Insurance number, salary and benefits details. 
  • Client Due Diligence Information includes name, address, date of birth, nationality, your image and all other details held within identification and address verification documents; records of political exposure, adverse media, sanction designations and all such information obtained by us for the purpose of meeting our Client Due Diligence obligations 
  • Special category information includes race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, biometric data, health and medical records, sex life or sexual orientation. 

Sharing your information 

We may, in providing our services and operating our businesses, share your personal information with other entities within the Customs Support Group. We may also share your personal information with third parties where: 

  • you have consented to us sharing your personal information in this way; 
  • we are under a legal, professional or regulatory obligation to do so (such as to comply with money laundering requirements); 
  • it is necessary in order to provide you with services you have requested, apply or enforce our Terms and Conditions or where we have another legitimate interest in doing so that is not overridden by your interests and fundamental rights. For example, to protect our clients or to operate and maintain the security of our computer systems. 

We may also share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal information with a regulator or otherwise to comply with the law. 

We require all our third party service providers to take appropriate and stringent security measures to protect your personal information in line with our policies. We do not allow our third party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes in accordance with our instructions. 

Storing your information 

Your personal information will be retained in accordance with our data retention policy which categorizes the information we hold and provides appropriate retention periods each category, based on the purpose for which the information is processed and taking into account legal and regulatory requirements, limitation periods for taking legal action, good practice and business requirements.  

Children's information 

If you become aware that your child or any child under your care has provided us with information without your consent please contact us at 

Keeping your information secure 

All information that you provide to us is stored on secure servers. We have put in place appropriate measures to protect the security of your information. 

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the information transmitted to our site and you acknowledge that any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access or inadvertent disclosure. 

 Other websites 

We use and provide links to websites which are controlled by third parties, such as LinkedIn, YouTube or Twitter. 

If you use or follow a link to any of these third party websites you should be aware that these websites have their own privacy policies and we cannot accept responsibility for their use of your information. 

Your rights 

  • You have the following rights in relation to your personal data: 
  • Right of access (Art. 15 GDPR): You have the right to receive information pursuant to Art. 15 GDPR. In addition, you have the right to request a copy of your personal data in accordance with Art. 15 (3) GDPR. 
  • Right of rectification or erasure (Art. 16 and 17 GDPR): You have the right to have inaccurate personal data concerning you corrected. Furthermore, you have the right to request the deletion of your personal data if further processing is no longer necessary, the processing is unlawful or you have revoked your consent in this regard. 
  • Right to restriction of processing (Art. 18 GDPR): You have the right to have the processing of your personal data restricted, i.e. to prevent further processing for the time being, if the conditions in Art. 18 GDPR are met. 
  • Right to data portability (Art. 20 GDPR): Within the limits of Art. 20 GDPR, you have the right to receive your personal data in a machine-readable format in order to forward it or have it forwarded to another controller if necessary. 
  • Right to complain:  You also have the right to complain to a data protection supervisory authority regarding our processing of your personal data. 
  • Right to object to processing (Art.21 GDPR): You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data relating to you which is carried out on the basis of Article 6 (1) (e) or (f) GDPR; this also applies to profiling based on these provisions. 

We will no longer process the personal data relating to you un-less we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims. 

If the personal data concerning you is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is related to such direct marketing. 

If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes. 

To exercise your rights, please contact our data protection officer at

The assertion of these rights is free of charge.